Cancellation policy

A booking request is held for the partner to review. Nothing is charged by The Salty Edge when you send it.

Unpaid requests can be canceled in the app (if you have an account) or by emailing tsnsupport@teamsaltynative.com. The Partner can also decline before you pay. Online payment closes 72 hours before departure. We then cancel unpaid requests and open those dates again.

After you pay by card, Stripe sends any refund that the rules allow:

• Weather: the partner or captain marks the trip as a weather cancel. You get a full refund. The forecast on the site never cancels or refunds a trip by itself.
• Guest cancel: full refund if you cancel at least 72 hours before departure. Inside that window, write support if you need help.
• Partner cancel: if the Partner cancels a paid trip, Stripe refunds the Guest.

Card disputes and fraud are not auto-refunded. Stripe Radar reviews payments; a chargeback is handled by the platform in Stripe, not as a guest cancel.

Guests pay only the listed trip price. The Salty Edge commission is deducted from the Partner payout: 12% standard or 6% for a qualifying referral/rebooking. Optional Instant Payouts take 1.5% from the recipient’s payout only.